I am trying to get some information on returns, I am getting terrible customer service...

GetHuman2675035's Return an Order issue with Amazon from April 2019

Help with my Amazon issue
The issue in GetHuman2675035's own words
I am trying to get some information on returns, I am getting terrible customer service on the phone. First rep seems to be falling asleep. Second rep could not answer general question because he was in the kindle department very rude,. I called back several times. Rep said to hold for supervisor took a long while and phone disconnected. Next call rep did not hear me. I have been in customer service and I can tell when the reps are trying to not give cust service. I am applaud. I have always had good custpmer service from amazon. *I would like to know if someone mailed me return labels for two items I have pending to be returned. Also how long do I have to return an item. Please answer to my email or call **********

GetHuman2675035 did not yet indicate what Amazon should do to make this right.

How GetHuman2675035 fixed the problem
I realized it was the Tech customer service all Indian men. So I found the customer service USA tel no and got a customer service who was able to assist me and knew how to treat customers. Kudos to Diedra. I did not state what you needed to do to fix problem but I assume your reps noted my * calls, Ha Ha I know the first rep did not do that because he did not do what he said he was going to do Thanks for the followup
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Amazon

Return an Order issue
Reported by GetHuman2675035
Apr 3rd, 2019 - 2 years ago
Fixed
GetHuman2675035 shared how to fix
Seen by 34 customers so far
Similar issue to 146464 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman2675035 started working on this issue
Apr 3rd, 2019 7:18pm
GetHuman2675035 confirmed the issue is fixed. Hooray!
Apr 4th, 2019 2:01am
GetHuman2675035 confirmed the issue is fixed. Hooray!
Apr 4th, 2019 2:01am
GetHuman2675035 confirmed the issue is fixed. Hooray!
Apr 4th, 2019 2:01am
GetHuman2675035 confirmed the issue is fixed. Hooray!
Apr 4th, 2019 2:02am

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