Before contacting them, items GetHuman-naomisr may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-naomisr's own words
When I was placing an order through my Amazon prime account, it asked my to update the billing method since my card had changed. I go ahead and change the billing method and checked out. I do a month to month payment plan and never saw billing for a paid in full year and saw a charge of $*** for a year worth of Amazon prime. Please reverse this. I do however want to stay an amazon prime member as I love amazon prime! I just did not want to opt into something I was unaware of.
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