an item was lost in transit and after waiting * days after delivery date I contacted yo...

GetHuman-barrykoz's customer service issue with Amazon from March 2019

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an item was lost in transit and after waiting * days after delivery date I contacted you via chat. I was given the choice of refund or gift card. neither was a good choice because I still want the item. my complaint is that I have to wait *-* days for the refund to show in my bank instead of immediately being put towards the reorder thus this $*** item is costing me $*** until the refund shows up. not good service. it's on you that it was lost and should not put the customer out more than having to wait another shipping period. thanks Barry Koslow prime member**p.s. I have reordered and waiting
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Amazon

Customer service issue
Reported by GetHuman-barrykoz
Mar 30th, 2019 - 6 mons ago
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Timeline
GetHuman-barrykoz started working on this issue
Mar 30th 8:41pm
GetHuman-barrykoz confirmed the issue is fixed. Hooray!
Apr 3rd 3:58pm
GetHuman-barrykoz confirmed the issue is fixed. Hooray!
Apr 3rd 4:01pm