Amazon account specialists are reachable by phone, just call 866-216-1072. Once you call that number, say “Customer support” and press 1 when prompted to by the recording. An account specialist will be live and ready to speak to you then.
The issue in GetHuman-wesleywc's own words
I DON"T WANT AMAZON PRIME AND I WOULD APPRECIATE IT REMOVED FROM MY ACCOUNT! **Due to a problem with your card, we have been unable to charge your account $*.** and applicable taxes for your next * week of Amazon Prime. Your membership benefits are currently on hold. **If you don't update your card information in the next * days, your Amazon Prime membership will be canceled. To continue to enjoy membership benefits, please visit this link to log in to your Prime account and update your payment information. **Thank you, **Amazon.com Customer Service
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