What's wrong with the system? I contact the staff and told * of them that there are * u...

GetHuman2619071's customer service issue with Amazon from March 2019

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The issue in GetHuman2619071's own words
What's wrong with the system? I contact the staff and told * of them that there are * unknown charges from the amazon.co.jp in my bank account. And I told them I only have the UK account and I don't have the Japan account. They told me to access to the Japan amazon website for the help. I don't have the Japan account and I don't even speak Japanese, how can I access? My problem now is I got * unknown charges from that website while i don't have Japan amazon account. Is it that hard to understand my issue?
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Amazon

Customer service issue
Reported by GetHuman2619071
Mar 28th, 2019 - a mon ago
I have an issue with Amazon too
Fixed
Seen by 4 customers so far
Similar issue to 144002 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman2619071 started working on this issue
Mar 28th 9:13pm
GetHuman2619071 indicated the issue is not fixed yet.
Mar 29th 10:15pm
GetHuman2619071 indicated the issue is not fixed yet.
Mar 29th 10:15pm
GetHuman2619071 indicated the issue is not fixed yet.
Mar 29th 10:16pm