We have two kindles - Paperwhite purchased ******* and an Oasis purchased *******. As...

GetHuman2617632's customer service issue with Amazon from March 2019

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The issue in GetHuman2617632's own words
We have two kindles - Paperwhite purchased ******* and an Oasis purchased *******. As of yesterday morning, neither kindle will connect to the internet*wifi. Both kindles have been restarted *x, network name and password entered *x, followed instructions on rebooting router, etc. and still no connection. I have * iPhones, an iPad, an iMac and a wifi printer that are all functioning nicely, all on the same network. Since the kindles have worked fine since purchased barely a year ago until yesterday morning, what are the next steps to solving this issue since we cannot download new books at this moment? We have had several other kindles in the past, and none ever had this problem. Nothing has changed in regard to our internet connection, password or network name in * years.
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Amazon

Customer service issue
Reported by GetHuman2617632
Mar 28th, 2019 - 22d ago
I have an issue with Amazon too
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Seen by 6 customers so far
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Timeline
GetHuman2617632 started working on this issue
Mar 28th 4:58pm