I called Amazon prime and was told by an agent named Peter who had a foreign accent tha...

GetHuman-jeanwin's customer service issue with Amazon from March 2019

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The issue in GetHuman-jeanwin's own words
I called Amazon prime and was told by an agent named Peter who had a foreign accent that there is hold on my account...a ** day trial ...because I used a stolen gift card to buy an iPhone...this supposedly happened in Texas. This agent had the last * digits of a Visa card that the bank canceled three months ago because it was no longer secure. He wanted me to go to Walgreens..there's no Amazon center in Charlottesville, he said...to use my credit card to verify my identity though he had already sent a verification email. I understood that he wanted me to put *** dollars on my card which Amazon would repay me. When I told him I could do that tomorrow, he said I would be charged bc I had to complete the transaction today. That sounded like a scam to me. I found the Amazon * I called on line. Because of this fraudulent *** dollar gift card, he says I will owe Amazon *** dollars and I will not have an Amazon prime account. Please help me straighten out this mess. If my identity has been stolen, I need to know.
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Amazon

Customer service issue
Reported by GetHuman-jeanwin
Mar 27th, 2019 - 23d ago
I have an issue with Amazon too
Fixed
Seen by 5 customers so far
Similar issue to 77 others
0 customers following this
Items needed
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Timeline
GetHuman-jeanwin started working on this issue
Mar 27th 9:47pm
GetHuman-jeanwin indicated the issue is not fixed yet.
Mar 30th 10:27pm
GetHuman-jeanwin indicated the issue is not fixed yet.
Mar 30th 11:16pm
GetHuman-jeanwin indicated the issue is not fixed yet.
Mar 30th 11:17pm