twice in one week I received an email from Amazon about my email being changed to an un...

GetHuman-dmcarl's customer service issue with Amazon from March 2019

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The issue in GetHuman-dmcarl's own words
twice in one week I received an email from Amazon about my email being changed to an unknown email address with the designation @mail.ru. The first time I called Amazon and they said they would put the account on hold and someone would contact me in a day or two. I was not contacted, but received * emails with OTP codes. I checked my account then and the email was back to mine. *Now it has happened again, and I am getting the same response from Amazon customer service. They also told me Amazon does not have a security department.
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Amazon

Customer service issue
Reported by GetHuman-dmcarl
Mar 27th, 2019 - 23d ago
I have an issue with Amazon too
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GetHuman-dmcarl started working on this issue
Mar 27th 8:22pm