I received a new Kindle fire I cannot connect to wi-fi to set it up. I have wi-fi and...

GetHuman-sallyjgr's Technical and Service Support issue with Amazon from March 2019

5 views | 142681 similar | 0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman-sallyjgr to get a Amazon rep on the line!
Always use the GetHuman Phone to call Amazon. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-sallyjgr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sallyjgr may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-sallyjgr's own words
I received a new Kindle fire I cannot connect to wi-fi to set it up. I have wi-fi and my other kindle is connected just fine. I also have a kindle fire that quit working and will not restart even tho I have done the reboot suggested. can it be fixed& I have pictures on there that cannot be replaced. * generation pictures with a ** year old great great great grandmother plus others. I purchased the new kindle fire to replace the one that quit working and it did not arrived in the time stated. several days late! *First , I would like to get the kindle started. There no instructions at all included with the kindle so I am not familiar with the process. My other * kindles were set up for me. I am ** and not computer savvy. can you tell?*HELP* Its no fun getting something new and not being able to use it like I wanted to.

GetHuman-sallyjgr did not yet indicate what Amazon should do to make this right.

How GetHuman-sallyjgr fixed the problem

We are waiting for GetHuman-sallyjgr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sallyjgr fixes it.
This email address isn't valid


Technical and Service Support issue
Reported by GetHuman-sallyjgr
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 142681 others
0 customers following this


GetHuman-sallyjgr started working on this issue
Mar 26th, 2019 3:28am

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies