I received a new Kindle fire I cannot connect to wi-fi to set it up. I have wi-fi and...

GetHuman-sallyjgr's Technical and Service Support issue with Amazon from March 2019

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The issue in GetHuman-sallyjgr's own words
I received a new Kindle fire I cannot connect to wi-fi to set it up. I have wi-fi and my other kindle is connected just fine. I also have a kindle fire that quit working and will not restart even tho I have done the reboot suggested. can it be fixed& I have pictures on there that cannot be replaced. * generation pictures with a ** year old great great great grandmother plus others. I purchased the new kindle fire to replace the one that quit working and it did not arrived in the time stated. several days late! *First , I would like to get the kindle started. There no instructions at all included with the kindle so I am not familiar with the process. My other * kindles were set up for me. I am ** and not computer savvy. can you tell?*HELP* Its no fun getting something new and not being able to use it like I wanted to.
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Amazon

Technical and Service Support issue
Reported by GetHuman-sallyjgr
Mar 26th, 2019 - 25d ago
I have an issue with Amazon too
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GetHuman-sallyjgr started working on this issue
Mar 26th 3:28am