I stepped away from watching Amazon Prime * several minutes. When I came back I had no volume. Spoke with representative, fixed at the time. Issue is back.

GetHuman2582578's customer service issue with Amazon from March 2019

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The issue in GetHuman2582578's own words
Have volume back with videos. ... I have been watching Amazon Prime all evening. I was busy doing something, and screen went to my pics (that I added) when Prime is not active for a few minutes.*I selected a movie an hour or so later, and I have no volume. Have tried several options. No volume. Please help. Thank you.
Representative was very helpful. It corrected the issue except for that recently viewed section. I was satisfied for the moment, as a factory reset was the only thing left to do. As far as I know. It was * a.m. here, and the 'Recently Viewed (videos) Section' - could wait. All other videos return to having volume well on the phone with representative.*It is currently * a.m. here and volume issues have returned moments ago. although I have not been viewing it since early evening.
I would like to speak with a representative during daytime hours in my time zone. I am not available until Wednesday afternoon - the **th.
Amazon Prime has work wonderfully since I purchased it, I believe last August. Many options, no complaints. I expected pretty much what I received, until this volume issue.
NA. Thought volume issue had been corrected.
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None of Amazon Prime's videos had volume.
Customer service issue
Reported by GetHuman2582578
Mar 24th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 141911 others
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GetHuman2582578 started working on this issue
Mar 24th, 2019 5:52am