Hello, **There was a problem confirming your payment information. You will not be able...

GetHuman-erickoti's customer service issue with Amazon from March 2019

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The issue in GetHuman-erickoti's own words
Hello, **There was a problem confirming your payment information. You will not be able to access your account until we verify your information. **You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account. **If the payment method you used was not issued within the United States or Canada, you must send the following information to our secure fax line: **-- A copy of your statement for the payment card that you used on recent orders, including the billing address *-- The last two digits of the payment card *-- Your name, phone number, and email address **You can find our fax number on the Amazon.com Help page: **https:**www.amazon.com*help*addressverification **To protect your information, we restrict access to your payment information to a team of account specialists. **You can expect a response from us within ** hours of sending your fax. Please reply to this email if you believe we took this action in error. **Sincerely, **Amazon.com*https:**www.amazon.com*************************** after this message ..i reply amazon with the billing name , address and phone number but yet i haven't heard any response from amazon

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Customer service issue
Reported by GetHuman-erickoti
Mar 21st, 2019 - 3 years ago
Not resolved
Seen by 82 customers so far
Similar issue to 140755 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-erickoti started working on this issue
Mar 21st, 2019 3:32pm