I subscribe to Frontier internet service, which I use to access various TV services (I...

GetHuman-toniagol's customer service issue with Amazon from March 2019

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I subscribe to Frontier internet service, which I use to access various TV services (I also have an antenna for live TV broadcasts). I am an Amazon Prime member, which is where I access most of my TV. I am fully paid up as of each summer, and I pay for HBO and Acorn through Amazon Prime, but on a monthly basis. Suddenly, my Amazon Prime has gone away. When I click it on the menu bar at the bottom of the screen, rather than taking me to Prime, the entire menu bar disappears, and I am back on live TV. On the other hand, I can access every one of the other TV services from the menu, including all the ones I don't subscribe to, which want me to join, offer a trailer, etc. I called Frontier and they said, "This is an Amazon problem." Help! Toni Gold
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Amazon

Customer service issue
Reported by GetHuman-toniagol
Mar 13th, 2019 - 5 mons ago
I have an issue with Amazon too
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Seen by 19 customers so far
Similar issue to 137544 others
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Timeline
GetHuman-toniagol started working on this issue
Mar 13th 2:56pm
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Mar 14th 3:24pm
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Mar 14th 3:38pm
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Mar 14th 4:08pm
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Mar 14th 4:28pm
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Mar 14th 4:29pm
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Mar 14th 4:30pm
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Mar 14th 4:30pm
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Mar 14th 4:34pm
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Mar 14th 4:57pm
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Mar 14th 5:01pm