I have been trying to close my husband's account and open my own. He died on Dec. **th...

GetHuman2463249's customer service issue with Amazon from March 2019

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The issue in GetHuman2463249's own words
I have been trying to close my husband's account and open my own. He died on Dec. **th, ****. I tried * days ago, spent * HOURS with a tech, tried everything and no help. He suggested I call back in * days. Here I am. My husband's name continually pops up when I try to access Amazon. CAN SOMEONE PLEASE HELP ME SOLVE THIS PROBLEM. I think it gets my late husband's user name, etc. confused and blocks my trying to make new account.
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Amazon

Customer service issue
Reported by GetHuman2463249
Mar 12th, 2019 - 5 mons ago
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Seen by 7 customers so far
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GetHuman2463249 started working on this issue
Mar 12th 6:20pm