Amazon did not call me* did not fix the problem! They lied about it online - said I had fixed it!!!

GetHuman-janebul's customer service issue with Amazon from March 2019

Help with my Amazon issue
The issue in GetHuman-janebul's own words
I was told there would be no charge for my order because of balance from gift card. The shipment order then said I was being charged the full amount. ... I ordered a copy of The Extended Moment: Fifty Canadian Photographs on Tuesday, March **. Your order confirmation accepted the order and showed the Order Total cost as $*.**, using the remainder of the money on my gift card, and a refund from a previous order. The shipping confirmation on March *, showed my cost as $**.**. I should not owe anything. Can you correct this error for me?
This was very frustrating because I went on "GetHuman," which said they would call. Then they said the problem was fixed. I was never called, and the problem has not been fixed!!!
They could make this right by refunding the money to my Amazon.com Prime account that I do not owe, according to the Order Confirmation and according to my own records.
Probably ** years.
I tried GetHuman through Amazon, and was never called. Very frustrating. I have been waiting at least an hour to try to find a way to fix this problem, and nothing I try makes any difference. Seems very deliberate on the part of Amazon.
I have an issue with Amazon too
How GetHuman-janebul fixed the problem
I did not fix it, and I have no idea why Amazon said this!! They didn't call me, or if they did, they didn't reach me. I have been in the same room with the phone, waiting for their call, ever since I placed the question.
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Amazon

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Customer service issue
Reported by GetHuman-janebul
Mar 12th, 2019 - 5 mons ago
I have an issue with Amazon too
Fixed
GetHuman-janebul shared how to fix
Seen by 8 customers so far
Similar issue to 137143 others
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Items needed
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Timeline
GetHuman-janebul started working on this issue
Mar 12th 3:18pm
GetHuman-janebul confirmed the issue is fixed. Hooray!
Mar 12th 3:59pm