Hello.My name is Frances McConnell.I have an account with Amazon.About * weeks ago I ma...

GetHuman-rosaandh's customer service issue with Amazon from February 2019

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The issue in GetHuman-rosaandh's own words
Hello.My name is Frances McConnell.I have an account with Amazon.About * weeks ago I made some purchases on my account with totalled approx **.**.My estimated arrival on my packages was February **th,this is now February **th and I recieved none of my parcels. I've tried to contact each of the three sellers individually and they collectively told me that they could not help and that Amazon deals with lost packages and refunds directly.I've spent far too much time trying to solve this issue of my missing parcels and now I just want a refund of the full amount.I found it difficult to figure how to even contact Amazon via my account and there has been very little customer service available to me.I'd like my problem to be solved asap please as I've lost all patience with this order and now I just want my money back as receiving my order seems to be too much to ask.Thank you.

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Customer service issue
Reported by GetHuman-rosaandh
Feb 28th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 131990 others
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GetHuman-rosaandh started working on this issue
Feb 28th, 2019 2:38pm

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