I made an order Order* ***-*******-******* on **.**.**** . The order was late hence we...

GetHuman-btohmumb's customer service issue with Amazon from February 2019

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The issue in GetHuman-btohmumb's own words
I made an order Order* ***-*******-******* on **.**.**** . The order was late hence we cancelled the order and I was refunded. Immediately after this cancellation I re-ordered the items under Order ***-*******-******* and ORDER ***-*******-*******. On reordering I was charged an additional Kshs.****.**.**Later, order ***-*******-******* was delivered and so I cancelled ORDER * ***-*******-******* that was yet to be shipped. ORDER ***-*******-******* was already shipped and will be delivered today. *My issue is that I received the package and funds...meaning I have not paid for my package. I have severally written to Amazon but your customer representatives DO NOT understand.*For ***-*******-******* I will recive it and keep it because following up* for a refund will just be a pain . It had been an excruciating transaction. Now how do you get back your funds. Please note that all shipping charges had been waivered for me
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Customer service issue
Reported by GetHuman-btohmumb
Feb 28th, 2019 - 3 mons ago
I have an issue with Amazon too
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Feb 28th 6:10am