Amazon Customer Service Issues

I received an email stating that my Amazon account is locked due to unusual activity and my orders are on hold. They asked me to upload a billing statement to confirm my payment information. Since I have a debit card and my bank does not provide billing statements, I am not sure how to proceed. I urgently need access to my account as I have time-sensitive orders pending. Thank you.

I am unable to access my account as it does not recognize my password despite accepting my email. Despite several attempts to reset my password, I have not received any verification code. Strangely, Amazon states I only have one order, though I have placed numerous orders over the years. I have verified with Xfinity that my email is functioning correctly. Can I answer secret questions or use the backup email on file? I have been trying to make a purchase for a month now, and this issue is causing frustration. This is the most recent email I have received from Amazon regarding a refund for an American Tourister Fieldbrook XLT 4pc Set. Any assistance would be appreciated.

I have been an Amazon customer since [redacted] and have generally been satisfied with the service and customer support. However, I encountered an issue with a recent purchase of 4 continental tires (order #[redacted]-[redacted], item [redacted]0) on July 8, [redacted]. These tires were supposed to be Run-Flat tires, a crucial feature for my daughter's safety. I later ordered the same tires for my own car (order #[redacted]-[redacted]) only to find out that they were not actually Run-Flat tires, despite the product description stating otherwise. The seller, Acceleration Tire, informed me of this mistake and claimed to have alerted Amazon, but no action was taken to correct it. When I contacted customer service, they only offered a return label, which doesn't solve the problem as my daughter's car doesn't have a spare tire. I tried to explain this to the representative, but they didn't seem to understand the urgency of the situation. I need help resolving this issue promptly. Thank you.

I previously owned an Amazon Fire TV that worked well with my Vizio 65-inch TV. Recently, I purchased the new Amazon Cube TV specifically for my 4K, 65-inch Vizio TV, but it refused to work with it. I tried connecting it to a 43-inch LG TV and it worked without any issues. When I switched back to the old Amazon Fire TV on the Vizio, it was fine for a week but now displays an error message in Spanish, which is puzzling since I am in the US. Both devices are linked to my account and had been working flawlessly until this hiccup. Do I need to buy a new TV to make the Cube TV compatible, considering the unexpected issues it has brought?

On February 26th, Margaret L. received a large suitcase instead of the small spinner carry-on she ordered from Amazon. After contacting Amazon, a customer service representative arranged for her to return the large suitcase and place an order for the correct item. Despite specific instructions, the replacement carry-on received only had two wheels that did not rotate in all directions. Amazon advised working through Portmantos for the exchange process. An email from Portmantos regarding the return policy was received, but it was blank and unable to load further information. The desired item is the CLOSEOUT! Walkabout 3 21" Expandable Carry-On Spinner Suitcase from Macy's. The customer is Richard M. Czop, residing at [redacted] Hometown Ct SE, Caledonia, MI [redacted], reachable at [redacted] or [redacted]

I encountered an issue with an Amazon order where the shipping address had the wrong name. I reached out to Amazon for assistance, but unfortunately, my request was overlooked, and the product was shipped out with the incorrect details. I am concerned about the responsibility if the package ends up in the wrong hands due to this mistake. The lack of attention and response from Amazon is disappointing. --------------------- Order ID: [redacted] 1 SR Global Model [redacted] Bluetooth USB Audio Receiver Adapter Dongle with HiFi Music for Phone Mobile Car Speaker and MP3 (3.5 mm) [Electronics] [ASIN: B07K7KDJ8F] --------------------- Original Message: Dear sir, By mistake, the name in the shipping address is wrong. Please change it to: Rao Virendra sinh Jaydevsinh At Vetla, PO Chulla Ta Vadali, Dist. Sabarkantha Gujarat, [redacted] Phone no. [redacted] Current Shipping Address: Nareshbhai Rameshbhai Chenva At Vetla, PO Chulla Ta Vadali, Sabarkantha IDAR, GUJARAT [redacted] India

I have been facing multiple challenges with my Amazon account recently. I added a new address and updated the billing details on some of my cards. When I tried to buy 6 Macbook Pro computers for my company, my account was suspended for verification issues, causing over [redacted] orders and months of Prime membership to be closed. Subsequently, I tried creating two more accounts, but they were also shut down. Recently, my Amazon seller account was closed after successful orders. I prefer speaking with a representative rather than emailing. It is crucial for me to resolve this matter promptly as Amazon is my primary source for company supplies, and this delay is causing significant disruptions. I am also interested in selling on Amazon as I am an accomplished eBay seller. Your prompt attention to this matter is greatly appreciated.

I recently received an email regarding a payment for an order my wife did not place. Below is the content of the email: Subject: Payment Declined Order # [redacted]-[redacted] Hello, We are reaching out to inform you that the payment for your order has been declined. It is important to update your payment details within 3 days to avoid order cancellation. Possible reasons for the decline could be mismatched information with your bank. Kindly update your payment details in the Order Details section of your account. For more information on payment methods or modifying order details, please refer to our Help pages. We look forward to your return. Thank you, Len Gajeske

I am having trouble signing into my Seller Account and need to process an order that came in today. This issue has persisted for about a week despite numerous attempts to contact Seller Support. When I reset my password using the "Forgot my PW" option, it defaults to my Prime Buyer account. Amazon keeps sending emails requesting more information, but these emails do not accept replies. I usually have a good experience with Seller Support, but this situation has become a nightmare. I'm upset because if I don't ship this order today, it will impact my Seller Account. I have spent a total of at least 8 hours on the phone with Amazon over the last few days. I was advised to contact technical support to change my email address on my Seller Account. I have used the SAME email address for my Seller and Buyer accounts for years with different passwords. This morning, I had trouble logging into my Prime Buyer Account and had to reset my password to make a purchase. I have made numerous unsuccessful attempts to change my Seller Account password in the past few days. Whenever I enter a new password, I receive a message saying "Not Authorized! We don't find an account with that email address ([redacted])." Amazon, please call me to resolve this issue promptly so I can list items and ship orders. I want to be able to access my Seller Account with a new working password. Thank you.

My Subscribe and Save order arrived three days late and was missing a crucial item that was confirmed in an email on February 19th. The missing supplement for my cat, essential for his health, was not included in the shipment. Due to this oversight, I had to purchase the item separately, incurring an extra $4 for expedited shipping. As a long-time Prime subscriber and loyal Amazon customer, this experience falls short of expectations. I hope this matter can be resolved promptly.

Hello, I recently expected to receive credit on my account as compensation for receiving a used product, specifically an e-cig that I mistakenly used. I was promised £20 credit during a phone conversation due to the unsanitary nature of the situation, where an agent acknowledged that I received a previously used item. However, upon checking my account, I noticed that the credit was not applied as agreed. I kindly request that the authorised £20 credit be promptly added to my account, as originally promised. Thank you.

Hello, I recently placed a significant order on Amazon, and all the items I selected qualified for Prime delivery. However, I noticed that you are using Hermes UK (tracking ID [redacted][redacted]) for the delivery, which concerns me as my past experiences with Hermes deliveries have been unsatisfactory. I hope this order arrives smoothly as I value the benefits of my Prime membership. Utilizing Hermes UK for Prime deliveries may not provide the premium service I expect given the premium rates of my membership. I would appreciate it if you could provide me with a one-hour delivery window for today. Past experiences with Hermes UK deliveries have left me disappointed, and I want to avoid potential delays or issues with this order. When I am aware that Hermes UK will handle the delivery, I take precautions such as redirecting deliveries to a different address to avoid delays. However, even deliveries to alternative addresses have been challenging in the past. Could you please update me on the delivery status or share the driver's contact information? Best regards, S.

I am incredibly frustrated and considering leaving your service permanently. I don't have the time to navigate through irrelevant questions and answers. I have been a user of accounts in the USA, UK, and Italy for many years. Now, I am unable to access my usual account, as you are only directing me to the Italy account. I am concerned about potentially losing all the movies and other content I have purchased. It would greatly help to have the option for human customer support or live chat. I have invested a lot of money into your service, but I now feel let down by your system. If I can't speak to a real person, I'm unsure if I can continue using the platform. I've spent over an hour and a half trying everything with no success. Please avoid suggesting Resolver, as it has been unhelpful and frustrating. I need assistance and a resolution.

As a Prime Student member with an upcoming membership expiration in April, I have concerns about the sensitive information required for verification. I feel uneasy providing such details. Thankfully, my university can issue a current enrollment verification with my graduation date included, which I believe should suffice for the process. I have spoken to a customer service representative who mentioned that only specific documents listed on the website are accepted for verification. Despite this, I wish to continue using Amazon and am puzzled as to why my current enrollment verification isn't considered sufficient, as it clearly confirms my enrollment status from the university. Is additional documentation like transcripts or visas necessary when my existing verification covers the essential details? My student ID and acceptance letter lack the necessary dates and terms required for verification.

Dear Customer Service, I am Dr. Rukmini P., a loyal Amazon customer for the past four years. On February 25th, I received a Lenovo K6 Note mobile phone in Silver from Amazon, which unfortunately has not been functioning properly since purchase. There is no display on the phone, and it is not charging. After contacting Amazon, a technician inspected the device yesterday after 4 PM and confirmed it is faulty and needs to be returned. I kindly request Amazon to organize a carrier service to pick up the mobile within the next 12 to 24 hours for a refund to be processed to my ICICI bank account, as I made the purchase using my debit card. My current registered mobile number with Amazon is [redacted]. Please reach out to me via email provided. Thank you for your assistance. Best regards, Dr. Rukmini P.

Over a year ago, I came across Nuvega eyelash and eyebrow serums. Despite being 74 years old, I thought, why not give it a try. Unfortunately, I have been charged $[redacted].00 monthly from my checking account, causing financial strain. I have unsuccessfully tried to resolve this issue, even involving my bank. Nuvega's products not only don't work but are also draining my finances. As a long-standing Amazon Prime customer, I rely on their door-to-door delivery service due to my disability. I urge Amazon to stop promoting this fraudulent company that takes advantage of loyal customers like myself. I have multiple unopened tubes of their products, totaling $[redacted] from my pension. Nuvega provides no contact information or return address, making it challenging to address this deceitful situation. Sincerely, Ilynn C. [redacted] [redacted] (text preferred)

Hello, my name is Frances McConnell. I have an Amazon account, and approximately four weeks ago, I made purchases totaling around $88.38. The estimated arrival for my packages was February 17th; however, as of February 27th, I have not received any of them. I have unsuccessfully tried to contact each of the three sellers, who stated that Amazon handles lost packages and refunds. I am frustrated as I have spent a considerable amount of time trying to resolve this issue. I am now requesting a full refund as I am unable to get assistance. Contacting Amazon through my account has been challenging, and customer service has been lacking. I would appreciate a prompt resolution as I have run out of patience with this order and simply want my money back. Thank you.

Hello, My name is Pat N. I work as a consultant at the United States Postal Service (USPS) headquarters in the Sustainability office. We are currently working on a nationwide program for recycling cardboard, paper, and plastic. One technology we are interested in is the auger compactor that Amazon uses. I would appreciate it if someone knowledgeable about this equipment at Amazon could contact me to discuss their experience with it and potentially arrange a visit to an Amazon facility to see the auger compactor in action. Please provide a contact phone number for further discussions on this matter. Thank you.

I am writing regarding order number [redacted]-[redacted] to express my extreme disappointment with Amazon's company, Stores123, and the handling of my recent order. Despite being a loyal Prime customer for many years, I was let down when I only received one chair out of the four I had ordered. After reaching out, Stores123 offered a partial refund of 50%, which I found unsatisfactory given the situation. Amazon denied my claim after three days, during which Stores123 was unhelpful with the return process. Their misleading product description and weight discrepancies added further frustration to this experience. This ordeal has been stressful and time-consuming, highlighting Amazon's lack of professionalism and ineffective customer service. I hope for appropriate compensation for the inconvenience caused by Stores123 and Amazon's inability to resolve this matter promptly.

Hello, my name is Jennifer L. My iCloud account has been locked, and I'm not sure how it happened. Given a recent purchase, I suspect it might have been hacked. I haven't been able to access it for months and don't have the funds to pay for it. It was saved on my iPhone using the thumbprint reader for all the codes. I have a pending transaction set up for renewal with notifications, but please don't approve it now as I'm currently unemployed and unable to access the account. There's also a recent charge that I didn't make. Please contact me as soon as possible to resolve this. Thank you.