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The issue in GetHuman-greenske's own words
I returned a Fire HD ** Tablet with Alexa and a Folding Protective cover for the Amazon Fire HD ** tablet on ********. It was received at your Facility in Hebron, KY on ******. They were both in the same box. I was credited with the return only to be E-mailed that I didn't return the Folding cover. It was in the same box with the tablet, possibly the return Label was not in the box for the cover. Please help, William Brenner
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