I used a pre paid credit card to buy something and now my account is locked. They are a...

GetHuman-rosiener's customer service issue with Amazon from February 2019

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The issue in GetHuman-rosiener's own words
I used a pre paid credit card to buy something and now my account is locked. They are asking for a statement but I don't have one as it was a pre paid currency card. I have audible connected to amazon and now I cant download any books and it's stopped my subscription.**I have called and spoken to you and was told I have to email the statement but I don't have one. I need to find a way to resolve this without sending a statement in.
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Amazon

Customer service issue
Reported by GetHuman-rosiener
Feb 16th, 2019 - 8 mons ago
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GetHuman-rosiener started working on this issue
Feb 16th 3:09am