Bought Besthing ** W charger on January **,****, I cannot possession the phone correct...

GetHuman-psawa's customer service issue with Amazon from February 2019

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The issue in GetHuman-psawa's own words
Place phone in holder, centering Circle with lightning bolt image on center back of xr ... Bought Besthing ** W charger on January **,****, I cannot possession the phone correctly on holder so it will charge while in holder. My phone is a Apple Xr**The directions could not be followed , because my phone appears to be too long to possession the circle and lightening bold image on center of my phone when in holder. This holder was listed as one for the xr. Please advise me as to what to do. Is there a number to call for assistance?
What am I doing wrong or is the product at fault?
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Amazon

Besthing **W Bebe holder and charger
Customer service issue
Reported by GetHuman-psawa
Feb 16th, 2019 - 9 mons ago
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GetHuman-psawa started working on this issue
Feb 16th 2:00am