We have had multiple charges posted to our credit card from Amazon where no order has b...

GetHuman2215796's customer service issue with Amazon from February 2019

9 views
 | 
126527 similar
 | 
0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman2215796 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
GetHuman2215796's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (8 mons ago)
First: share to improve GetHuman2215796's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2215796's own words
Get answers as to what the unauthorized charges were for. ... We have had multiple charges posted to our credit card from Amazon where no order has been placed. Kindly advise what you may need to address this. The most recent charge is $**.**. On ******* it was $*.** for digital goods. Kindly advise the protocol for addressing phantom charges.
We have been charged for something we did not purchase or otherwise use.
Answer what the unauthorized charges were for, or better yet cancel the unknown charges.
We use Amazon.
First attempt to address the issues.
I have an issue with Amazon too
How GetHuman2215796 fixed the problem
We are waiting for GetHuman2215796 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2215796 fixes it.
This email address isn't valid

Amazon

Billing
Customer service issue
Reported by GetHuman2215796
Feb 15th, 2019 - 8 mons ago
I have an issue with Amazon too
Not resolved
Seen by 9 customers so far
Similar issue to 126527 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman2215796 started working on this issue
Feb 15th 6:28pm