*) When accessed Amazon account, account name ok, but displayed a Russian email address...

GetHuman-ronstott's customer service issue with Amazon from February 2019

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The issue in GetHuman-ronstott's own words
*) When accessed Amazon account, account name ok, but displayed a Russian email address.**) Accessed Amazon through a secondary method, received" There is a problem. We cannot find an account with that email address"**) Need to: (a) get account reset, (b) understand how it was hacked, and (c) need to institute secondary security.**) I examined credit card charges and have not found any Amazon related activity.
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Amazon

Customer service issue
Reported by GetHuman-ronstott
Feb 15th, 2019 - 8 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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GetHuman-ronstott started working on this issue
Feb 15th 6:27pm