I cannot get into my account. I want to return a keyboard that doesn't work. The order...

GetHuman-josiegro's customer service issue with Amazon from February 2019

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The issue in GetHuman-josiegro's own words
I cannot get into my account. I want to return a keyboard that doesn't work. The order number is Order ****-*******-******* I forgot my password and when I tried to reset it you asked for bank detail confirmation. I no longer have that card as my bank account was hacked. Pleease advise. I have to return the keyboard and would like y mone back. Please advise asap as ths is taking too long. I need to get back into my account. Thanks Josephine Gross
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Amazon

Customer service issue
Reported by GetHuman-josiegro
Feb 15th, 2019 - 8 mons ago
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-josiegro started working on this issue
Feb 15th 11:04am