Hello,* I hope you can help me with a return order problem. I am trying to return a pa...

GetHuman-mjphilli's customer service issue with Amazon from January 2019

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The issue in GetHuman-mjphilli's own words
Hello,* I hope you can help me with a return order problem. I am trying to return a pair of Irish Setter boots. Amazon has authorized the return (order * ***-*******-*******). However, I am having trouble getting UPS to pick up the return.**On Friday, January **, a UPS driver left a notice in my mail box out at the road that a pickup attempt had failed. However, I was home and no one came to my door. Furthermore, my driveway had about half an inch of snow in it, and there were no vehicle tracks or footprints. Obviously, the driver simply left a failed pickup notice in my mailbox rather than coming up my long driveway. I filed a complaint with UPS and spoke with my local (Allegany, NY) UPS depot, and was told this should not have happened and that the package would be picked up on the next business day. It was not picked up. I called again on Monday and was told it would be picked up on Tuesday. It was not picked up. So I called once more and was told it would be picked up today, Wednesday. As of now, *:** pm, it has not been picked up. **At no point has anyone from UPS called me about any of this.**Needless to say, I am very unhappy with the service from my local UPS. Amazon shouldn’t be pleased, either.**Can you help me out with this?**Thank you,*Mark Phillips****** Brown Rd.*Cuba, NY *********-***-**********@***.com

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Customer service issue
Reported by GetHuman-mjphilli
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 119587 others
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GetHuman-mjphilli started working on this issue
Jan 31st, 2019 12:35am