I was sent a gift card in the amt. of $** which when I tried to redeem was a nightmare...

GetHuman2047586's customer service issue with Amazon from January 2019

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The issue in GetHuman2047586's own words
I was sent a gift card in the amt. of $** which when I tried to redeem was a nightmare. *I was told the card was already redeemed. It was not. *Then I was sent a pair of sunglasses that I not only DID NOT order but WOULD NOT have ordered. I NEVER order anything with shipping charges. *I now have a pair of glasses that I don't want and only $** left to my gift card. I decided just to keep the glasses bc I did not want to be bothered with returning them, especially when I DID NOT order them. I then tried to order the original inexpensive sunglasses with no s&h chges and was told that my gift card had already been redeemed. As I said I have $** left on my card and the glasses were $*. *I have spoken with several reps for amazon, including mgmt. with this still not resolved. The gifter has spoken with mgmt. without resolution also. *At this point, I would like to place the order for the glasses that I wanted over the phone. Please call, thx.
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Amazon

Customer service issue
Reported by GetHuman2047586
Jan 27th, 2019 - 3 mons ago
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GetHuman2047586 started working on this issue
Jan 27th 3:01am