Last month I was billed the renewal for my Prime Membership using my bank debit card de...

GetHuman-helengco's customer service issue with Amazon from January 2019

2 views
 | 
117419 similar
 | 
0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman-helengco to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-helengco's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-helengco may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-helengco's own words
Last month I was billed the renewal for my Prime Membership using my bank debit card despite the fact that that wasn't the default card assigned for the purpose. The representative stated the resolution would be to cancel the existing account and I should sign up again with the preferred card. The funds were returned to my bank account and I did again indicate the default card. This month I have a charge on my Discover card which AGAIN is the incorrect card but additionally am showing the correct card was charged via my prime account when I view the receipt associated with the new membership. This is the *nd incidence of a card being used without authorization and it's getting old. Please help.
GetHuman-helengco did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-helengco fixed the problem
We are waiting for GetHuman-helengco to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-helengco fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-helengco
Jan 26th, 2019 - 3 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 117419 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-helengco started working on this issue
Jan 26th 9:51am