I ordered l of: Department ** Animated Skating Pond. I talked with someone on "chat" a...

GetHuman-bevstrub's customer service issue with Amazon from January 2019

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The issue in GetHuman-bevstrub's own words
I ordered l of: Department ** Animated Skating Pond. I talked with someone on "chat" about applying a $** gift card. He said he would have to cancel the order and I could re-order, which I did. Somehow, I received TWO OF THESE. I opened the first one and found it to be inferior. Did not open the second one. I need to return them both but do not feel I should have to pay for shipping. Also, I need the $** credited back to me. Thank you.
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Amazon

Customer service issue
Reported by GetHuman-bevstrub
Jan 16th, 2019 - 9 mons ago
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GetHuman-bevstrub started working on this issue
Jan 16th 7:13pm
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Jan 16th 7:16pm