I expect immediate personal help from amazon to solve an ongoing problem wih and account.

GetHuman-patagoni's customer service issue with Amazon from January 2019

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The issue in GetHuman-patagoni's own words
A friend opened an account, being the email address *****@***.com*She later subscribed to Amazon Prime.*The previously mentioned email address was hacked or something happenned and she cannot access the account any longer. Any changes that she wants to make require the use of the previous email address, therefore she cannot make any modifications. *She wants to recover her account with a new email address and cancel the suscription to Amazon Prime.*Your assistance in solving this matter will be highly appreciated.*Many thanks in advance.*Regards,*Alex
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Customer service issue
Reported by GetHuman-patagoni
Jan 16th, 2019 - 9 mons ago
I have an issue with Amazon too
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Seen by 4 customers so far
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GetHuman-patagoni started working on this issue
Jan 16th 5:14pm