Unable to connect the smart plug with my WiFi . It’s not recognizing my WiFi Pw.*It’s k...

GetHuman-bhupisai's customer service issue with Amazon from January 2019

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The issue in GetHuman-bhupisai's own words
Unable to connect the smart plug with my WiFi . It’s not recognizing my WiFi Pw.*It’s keep connecting to some unknown WiFi*Which shows ( Amazon plug**WQ) . *On the Amazon app that I downloaded,every time I try to make connection,* it keep saying - provisioning failure or unknown failure. *If my connection is failure then why it showing on my Bluetooth connected to *(Amazon plug ** WQ).*My smart plug doesn’t get connection at all.**I tried everything. Uninstalling the app, Even Turing off my phone and reconnecting again ,*Downloaded the app again to try again . *No connection at all. **Please help. *Bk. Saini
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Amazon

Customer service issue
Reported by GetHuman-bhupisai
Jan 15th, 2019 - a mon ago
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GetHuman-bhupisai started working on this issue
Jan 15th 6:09pm