I cancelled my Kindle unlimited membership and received a confirmation from Amazon on S...

GetHuman-jkstolte's customer service issue with Amazon from January 2019

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The issue in GetHuman-jkstolte's own words
I cancelled my Kindle unlimited membership and received a confirmation from Amazon on September **, ****. Nonetheless, my Amazon Prime Chase Credit card ending in **** continued to be billed $*.** monthly Oct, Nov, Dec ****. I contacted Amazon Dec ** because I was still seeing charges. I asked for a refund and for it to STOP and I was told it would be handled. So here it is, January **th, and my credit card has been charged yet again for $*.**. Still no refund. Now the wierd thing is when I've looked at my Kindle unlimited account on line it has continued to say "YOU DO NOT HAVE KINDLE UNLIMITED." So I've been paying since October **** for a service I do not have access to. I would appreciate resolution of this. Many thanks.
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Amazon

Customer service issue
Reported by GetHuman-jkstolte
Jan 15th, 2019 - a mon ago
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GetHuman-jkstolte started working on this issue
Jan 15th 6:06pm