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Before contacting them, items GetHuman-bwhit may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-bwhit's own words
In Oct **** I was speaking with an Amazon Customer Support person regarding a duplicate Amazon account i had which apparently didn't offer the solution I was seeking (combine it with another primary account), so your rep referred me to TYDAN TECH (an LLC tech support company he stated was on contract by Amazon for assisting with customer technical issues. Believing the referral provided me with high confidence that Tydan was a legitimate company, I called the provided number and, long story short, ultimately paid them $**** for a lifetime technical support for the security and repair as needed for all my digital equipment. Expensive, but felt it was worth it all things considered.**Since then, I've had second thoughts about their legitimacy following a typical call from them indicating problems with my pc being attacked and asking for access (which I denied).after caller's faliing to pass several vetting questions, so along with further research, I've now sadly concluded I had been victimized in buying a phony service, but not without shared responsibility for falling for their (very credible) pitch based, at least in part, on my reliance of your service person's referral at the time.. **Please note that they're still referring potential customers to their being referred to by Amazon as evidence of their legitimacy (and still using a no-longer valid tele for you - ***-***-****)
GetHuman-bwhit did not yet indicate what Amazon should do to make this right.
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