In Oct **** I was speaking with an Amazon Customer Support person regarding a duplicat...

GetHuman-bwhit's customer service issue with Amazon from January 2019

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The issue in GetHuman-bwhit's own words
In Oct **** I was speaking with an Amazon Customer Support person regarding a duplicate Amazon account i had which apparently didn't offer the solution I was seeking (combine it with another primary account), so your rep referred me to TYDAN TECH (an LLC tech support company he stated was on contract by Amazon for assisting with customer technical issues. Believing the referral provided me with high confidence that Tydan was a legitimate company, I called the provided number and, long story short, ultimately paid them $**** for a lifetime technical support for the security and repair as needed for all my digital equipment. Expensive, but felt it was worth it all things considered.**Since then, I've had second thoughts about their legitimacy following a typical call from them indicating problems with my pc being attacked and asking for access (which I denied).after caller's faliing to pass several vetting questions, so along with further research, I've now sadly concluded I had been victimized in buying a phony service, but not without shared responsibility for falling for their (very credible) pitch based, at least in part, on my reliance of your service person's referral at the time.. **Please note that they're still referring potential customers to their being referred to by Amazon as evidence of their legitimacy (and still using a no-longer valid tele for you - ***-***-****)
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Customer service issue
Reported by GetHuman-bwhit
Jan 15th, 2019 - 9 mons ago
I have an issue with Amazon too
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Jan 15th 2:19am