Hi, I have been trying to get a refund for * purchases made with my card on another per...

GetHuman1962563's customer service issue with Amazon from January 2019

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The issue in GetHuman1962563's own words
Hi, I have been trying to get a refund for * purchases made with my card on another persons amazon account. I have spoken to multiple representatives, some who have investigated and some who have told me they will be contacting me (they have not). I also was told on multiple occasions that I would be getting a refund but, again, have not. I don't understand the delay. One representative was aware it was not my account using the card and stopped the use of the card but I have heard absolutely nothing. I am dissatisfied to say the VERY least and I have reported this to my local police station and bank. It is your company that is responsible for its patrons and I would like this matter finally resolved as soon as possible.
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Amazon

Customer service issue
Reported by GetHuman1962563
Jan 14th, 2019 - 9 mons ago
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Seen by 2 customers so far
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GetHuman1962563 started working on this issue
Jan 14th 5:01pm