Dear Sir**This is Jerry Huang from Taipei,Taiwan. this is my first time place order to...

GetHuman1960440's customer service issue with Amazon from January 2019

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Dear Sir**This is Jerry Huang from Taipei,Taiwan. this is my first time place order to Amazon to buy a 'Phonics Sing-Along Flip Chart & CD, for my Grandson birthday gift.***st O*N: ***-*******-********Total TWD *,***.**. due to Website show on by Chinese that's why I fill in Chinese that cause system can not realize Chinese version told my Amazon CS , therefore, when I changed to English version and send Email via Amazon help system send to both Yu Honglin and Jin MingZhu also renew address attached at the same time.**Re-order O*N ***-*******-******* same as merchandise again, after tracing from internet ( website show ETA, but actually not arrival on schedule, after that when I re-send and re-act to CS ask what*s wrong? being told the same answer Chinese version unacceptable issue....actually, address changed to English has been done.**I was annoyed , *.) when I ask them my address had been changed to English version and hyper-link attached, hope they check and confirm by return, no response.**.) Back and forth since **.Nov. never give me the right*positive answer, ie.ask A answer B, ask B answer C.**.) These * CS ( in CN ?) doesn't care client questions and inquiry, always use Amazon typical stander answer, and their email always thru which is can not revert to them directly.**Today I receive refund email say only TWD ***.**, actually should be TWD *,***.**, its a big gap.**Also have sent thru Amazon web help system ask WHY?*I would like to say: CN Amazon CS provide poor service. I don't want to say they are all BS, understand it's impolite.**One order play two month, back and forth email you can check your system via above * orde number.**Thanks for your kindly attention, I have lost my credit to my grandson.
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Customer service issue
Reported by GetHuman1960440
Jan 14th, 2019 - a mon ago
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GetHuman1960440 started working on this issue
Jan 14th 11:23am
GetHuman1960440 confirmed the issue is fixed. Hooray!
Jan 14th 11:32am