Hi, I just received a confirmation email that I have upgraded my amazon music plan. Sin...

GetHuman-narcebro's customer service issue with Amazon from January 2019

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The issue in GetHuman-narcebro's own words
Hi, I just received a confirmation email that I have upgraded my amazon music plan. Since I didn’t actually do so, my best guess is that my * year old did so via Alexa. We were streaming music in our living room and she was in her room trying to play a song. When this happens, sometimes, Alexa will ask if we want to upgrade— guessing she said yes. **Two things:**) how do I revert back to the music plan we had?**) how do I put a control in place so this doesn’t happen again? **Best,*Nicole
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Amazon

Customer service issue
Reported by GetHuman-narcebro
Jan 13th, 2019 - 9 mons ago
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GetHuman-narcebro started working on this issue
Jan 13th 8:32pm