I ordered an item and package was delivered but did not have in it what I ordered. I o...

GetHuman-wadmank's customer service issue with Amazon from January 2019

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The issue in GetHuman-wadmank's own words
I ordered an item and package was delivered but did not have in it what I ordered. I ordered ear buds for my sons birthday. The package arrived and had some drink called xtend BCAAs in it. I contacted Amazon and told them what happened. They said they would send new ear buds to him and they dod. They also said no need to return the protein drink. Now I get an email from Amazon that said they charged my account for another set of earbuds because I did not return the first ones that never arrived I believe the first order was on Nov **th My name is Kathleen Wadman
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Amazon

Customer service issue
Reported by GetHuman-wadmank
Jan 13th, 2019 - 9 mons ago
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Seen by 6 customers so far
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GetHuman-wadmank started working on this issue
Jan 13th 9:04pm