I have two Amazon electronic online gift cards L*DA-BS*KEM-AVUW and XDPK-PHABKU-HHRU...
GetHuman1767725's customer service issue with Amazon from January 2019
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman1767725 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1767725's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1767725 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman1767725's own words
I have two Amazon electronic online gift cards L*DA-BS*KEM-AVUW and XDPK-PHABKU-HHRU. When I try to use them, I get the message already redeemed to another account.*I have been in contact with Tango Card Support on this issue. They explained the situation. The Amazon cards were generated at the time of my*Boeings request. Amazon noticed from their end that a bad actor was attempting to redeem a few cards which were all issued by the Boeing Shape Up program. So as a precaution, any card that was issued during that time frame that had NOT been redeemed, they froze the card so that no one could redeem them. If any of the cards were already redeemed, Tango is unable to replace those.*My question to Amazon is why my gift cards were not frozen and what did Amazon do to compensate customers who had codes stolen before implementing the freezing of the codes? Amazon was aware of a security breach with the issuing of gift card codes and failed to protect the codes I was given. As an Amazon customer, I expect Amazon to do everything possible to securely protect my account and gift card codes. I am disappointed Amazon failed in their responsibilities. I hope Amazon will take action to issue me new gift cards for the value amount stolen.
GetHuman1767725 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1767725 fixed the problem
We are waiting for GetHuman1767725 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.