DDear Amazon, *It seems that you will not accept payment with my Credit Card, and I don...

GetHuman-the_vand's customer service issue with Amazon from January 2019

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DDear Amazon, *It seems that you will not accept payment with my Credit Card, and I don’t know why and have done everything I possibly can to fix it including calling my CC company three times. Let me give you the details:**.*I am an American living in Chad, Africa trying to order stuff for colleagues to bring out for us.**.*On Dec **, I made my first order. My payment with credit card ending in **** was refused. I determined that the phone number on my Amazon account associated with the card was our old USA phone number and updated it on Dec ** to our international number which is what our CC company had on file. * of my * orders went through immediately from Amazon Marketplace partners. My order from Amazon itself was still refused. I called my credit card company and they said there was no problem at their end nor with Verified by Visa.**.*On Dec ** I succeeded in using my credit card ending **** in adding $*** to my gift card balance, which proved that the card did in fact work. However the order which I placed on Dec ** was still being refused and I was being asked to update payment information.**.*However, later on Dec ** Amazon sent me an email saying that they believed unauthorized persons were accessing my account and I had to change my password. My belief is that my efforts to update my payment information to make my order go through are what looked like suspicious activity. I contacted my CC company two additional time during this period and spoke with their security dept and there was no problem as far as they were concerned. **.*In subsequent days I tried updating my payment information and on Dec ** I submitted another order for a small amount as test of my updated payment information. This too was refused.**.*On Dec ** I thought that maybe the association of a US address with an international telephone number of record on my CC and on Amazon was making the system balk at processing my orders. So I revised my telephone number with the CC company to a USA number and made the corresponding change on my Amazon account.**.*On Dec ** I placed an order using the Gift card credit I had of essential items to come to Africa. So far as I know this order has been processed normally, though to date is has not shipped.**.*On Jan * after the change of telephone number had taken effect at the CC company, I submitted a new order at Amazon for $*** of gift card balance. This request was acknowledged. Now ** hours have elapsed and I have heard nothing.
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Amazon

Customer service issue
Reported by GetHuman-the_vand
Jan 3rd, 2019 - 4 mons ago
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GetHuman-the_vand started working on this issue
Jan 3rd 3:28pm