I have not rec'd my parcel although it says from Hermes that its been delivered. Big b...

GetHuman1855615's customer service issue with Amazon from December 2018

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The issue in GetHuman1855615's own words
I have not rec'd my parcel although it says from Hermes that its been delivered. Big box of Epsom Salts. *I have contacted people locally who deliver Hermes parcels and they say it has not appeared on their manifest. *They have marked it as 'missing' **Also, I cannot contact the seller through my account - why not?? This should not be allowed if they use your services. I have ordered these before with no problem. **Please track my order or replace it asap. This has taken me ages just to find you.**Hermes tracking no: *******************Amazon order No. *ORDER * ***-*******-*********Please contact me asap with an update**Secondly: *Why are you so **** difficult to get hold of when things go wrong? *Its not on!!! **Please answer my questions and do not send me somewhere else AGAIN!

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Customer service issue
Reported by GetHuman1855615
Dec 29th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 103806 others
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GetHuman1855615 started working on this issue
Dec 29th, 2018 12:34pm

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