My son Allen Emerick has a amazon account. He was placing a order with his Christmas gi...

GetHuman1836530's customer service issue with Amazon from December 2018

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The issue in GetHuman1836530's own words
My son Allen Emerick has a amazon account. He was placing a order with his Christmas gift cards last night and his phone shut down. He tried coming back into his account to place more orders and was told his password is not valid. So he clicked reset it. Well, he doesn't have access to the *****@***.com email address anymore and we called Customer Service to get help. The lady verified the information but we still can't get into the account. All we want to do is reset a simple password and if all information was verified and a user simply can't get a email to change a password can you possibly send the email to a account of mine that will somehow allow him to change his password? Now that he has entered all the gift cards into his account is he out that money? Cause, that isn't right..........Especially since the lady that I talked to verified everything as being correct just didn't do what we called for which was to help regain access to his account. Because that email isn't working. Mine does.....

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Amazon

Customer service issue
Reported by GetHuman1836530
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 102311 others
0 customers following this

Timeline

GetHuman1836530 started working on this issue
Dec 27th, 2018 12:01am

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