I ordered Barnett's Biscotti as a gift and paid extra to have it expedited( on Sunday...

GetHuman-evelynhr's customer service issue with Amazon from December 2018

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The issue in GetHuman-evelynhr's own words
I ordered Barnett's Biscotti as a gift and paid extra to have it expedited( on Sunday, Dec **). It didn't arrive that day but I did get a msg from USPS that they couldn't gain access to the bldg which is ridiculous bc the apt is directly off the parking lot and there is no security to pass thru. They must have gone to the wrong address! I couldn't contact Barnett's and USPS had a * hour wait on the phone.I contacted Amazon and got someone overseas who basically reads a script and said it would be delivered *st thing in the morning on Dec **th. The shipping was refunded but as of *pm it still hadn't been delivered. I finally got notification on the **th that it was delivered the afternoon of the **th. I emailed Barnett's and as of today still haven't heard back! This whole transaction was terrible- no communication and no follow up. I spent so much time dealing with this- why should I have to do so much work trying to fix this?!?!? Also, when I first tried to order this I got a msg that it was out of stock and would be contacted by Amazon when more were available. * days later I looked at the website again and they were available to ship but I never got a notification!! I guess this service doesn't work! Very frustrating and aggravating!

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Amazon

Customer service issue
Reported by GetHuman-evelynhr
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 102290 others
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GetHuman-evelynhr started working on this issue
Dec 26th, 2018 11:10pm

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