Why do you show this 'FIXED'. Nothing was FIXED. I want to EXCHANGE a gift. It is over ** days old. I am deaf and cannot call. HOW DO I GET THIS DONE?

GetHuman1826604's customer service issue with Amazon from December 2018

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The issue in GetHuman1826604's own words
EXCHANGE to King ... I need to exchange a gift that is over ** days. Contacted seller who said I need to apply to you because package was not opened and it was shipped by i Amazon. That makes no sense, but I want to exchange this. Item is ****-*******-*******. Seller is DOWNCOOL. I need king size, not queen. I marked this as a gift. How to do I get this done. Very frustrating process......
Seller tells me to contact you if pachake not opened. Your contact emails do not pick up the item if over ** days. This has taken me hours to figure out how to do this. If third party is not a responsible party, you should not partner with them.
I want to exchange the item
* years
I have tried everything I see online to do.
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****-*******-******* DOWNCOOL Comforter Full*Queen
Customer service issue
Reported by GetHuman1826604
Dec 25th, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 101419 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman1826604 started working on this issue
Dec 25th, 2018 10:35am
GetHuman1826604 indicated the issue is not fixed yet.
Dec 25th, 2018 10:41am