Email address on the account: *****@***.com *Name on the account: Tzu-l Wei*Billing add...

GetHuman1826511's customer service issue with Amazon from December 2018

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The issue in GetHuman1826511's own words
Email address on the account: *****@***.com *Name on the account: Tzu-l Wei*Billing address:***** BENSON Ave, CHINO, CA *****-******I ordered a book "Verbal advantages" from seller "Thriftbooks" on Dec,**. The order number was ***-*******-*******, and the tracking number was **********************. The package has not arrived yet, but I receive another package which tracking number was ****************************** on Dec **. The items were exactly the same. I tried to contact the seller, but I did not receive any response but auto-reply. Besides, I accidentally pressed the "return or replace” the item, so I received the refund from Amazon. *p.s. I am a Tawanese customer, and all my packages were shipped to***** BENSON Ave, CHINO, CA *****-****, the address of Spex eshop, a shipping company in US. The packages are going to be shipped to Taiwan in a week.*Here are the questions: **. Is it illegal to have the package that I did not order?**. If I want to abandon the package I ordered, how should I return the refund to Amazon? Who will come and ship the package away?**. Since I cannot contact the seller, does it mean I have to pay the shipping fee if I want to return the item? Than you very much.

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Customer service issue
Reported by GetHuman1826511
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 101408 others
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GetHuman1826511 started working on this issue
Dec 25th, 2018 9:41am