i have recived this email, *"Hello, **There was a problem confirming your payment infor...

GetHuman1825585's customer service issue with Amazon from December 2018

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman1825585's own words
i have recived this email, *"Hello, **There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. **To resolve this issue, we need to verify a recent statement for your amex ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions. **The following information must be clearly displayed on the statement:*-- Your name and billing address. *-- The last * digits of the card number. For your protection, make sure that only the last * digits are displayed. **We will review your statement and respond within ** hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. **We are sorry for any inconvenience this may have caused. **We ask that you not open new accounts because any new order that you place may be delayed. **Sincerely, **Account Specialist "**i have send the information and now i am locked out of my account

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Amazon

Customer service issue
Reported by GetHuman1825585
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 67 customers so far
Similar issue to 101251 others
1 customer following this

Timeline

GetHuman1825585 started working on this issue
Dec 25th, 2018 1:57am