Hello, *I ordered a Kate Spade notebook through amazon prime I believe *****. I chose t...

GetHuman-austysc's customer service issue with Amazon from December 2018

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The issue in GetHuman-austysc's own words
Hello, *I ordered a Kate Spade notebook through amazon prime I believe *****. I chose to use a faster shipping route due to it being a dirty Santa gift I would need *****. The notebook was originally suppose to be here by Friday ***** and upon trying to tract there was a message saying there was an issue, and I would be notified when my order was on its way. I looked this morning ***** and saw that it was in route to me. After receiving the notebook, the package itself was slightly torn, I opened the package, pulled out the notebook and there is a slight puncture in the side of the notebook, a large scratch on the front and the back side of the spiral of the notebook looks as if something sat on it. I know this is a hard time of year for everyone, I have always used Amazon for multiple things. However, I’m disappointed I paid extra for shipping, when the product did not arrive when I paid for it to and the condition the product is in considering this is a gift for someone else. I will be more then happy to provide pictures of the product if you would like.

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Amazon

Customer service issue
Reported by GetHuman-austysc
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 101108 others
0 customers following this

Timeline

GetHuman-austysc started working on this issue
Dec 24th, 2018 5:41pm