Tdpep owes me money and won't respond to my questions

GetHuman-jroghair's customer service issue with Amazon from December 2018

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The issue in GetHuman-jroghair's own words
see above ... Amazon customer service, * *As you will see from the following copies of emails I have been diligently trying to get refunds on two identical orders which I placed with Tdpep. So far I have been charged about $** for the two orders received that were not what I ordered. The first wrong order I mailed back with Tdpep’s label. As of last night the charges are still on my credit card and the return made Dec. * has not been credited back.**After the first order, I assumed a simple mistake and just reordered the product, but was again sent the wrong items. I made a snarky review (which was unwise) but I know Amazon pulled it. But since then Tdpep has not responded positively to my several inquiries about returning the merchandise that is wrong. Last night I was told on the website that I had already been credited for the merchandise on the Dec * order. **So Tdpep owes me $*** for their * mistaken orders. And when I get a return label, I owe them the return of one package. *I don’t know what to do. Shall I just challenge the two charges with the Credit card company? *Surely Amazon has a way of making the companies do right by their customers.*Tdpep surely doesn’t seem prepared to satisfy customer complaints.**Please let me know what I can do to resolve this I feel that it has gone on too long. Please email me or call either of the * phone numbers in my signature with advice for quickly settling these matters.**Thanks*James **James E Roghair*** Monterey Road*Santa Fe, New Mexico *****-*****Home: ***-***-*****Cell: ***-***-******Here are some of the emails that have passed between me and Tdpep and Amazon customer service.*I sent this Sat ***********Here is a copy of the e-mail that you sent to Tdpep.**Order ID ***-*******-*******:** of Grandpa's Brands Pine Tar Bath and Shower Gel, * Ounce *Health and Beauty* *ASIN: B*****LMIY* **------------- Begin message -------------*I have made two Amazon orders that were filled wrong: ****-*******-******* placed Nov ** was for * bottles of Grampas Shower and Bath Gel. What arrived was Conditioner. I received return label and sent order back. Assuming it was a simple mistake, on Dec * when I returned the * bottles I reordered the Bath and Shower Gel ****-*******-*******. But * more bottles of Conditioner arrived. Now I have been trying for weeks to get a return label for the second wrong order. Tonight the website says I have already received the credit. But a check of my Credit Card statement online shows neither of these orders have been refunded. Would it be best for me to challenge the credit card payments? Or can you help me. Please respond by email *e-mail address removed* or call ***-***-**** or my cell ***-***-****. I need a resolution. Your company can make good on its mistakes. And I will be greatly relieved when it does. James E Roghair**------------- End message -------------*Here is a copy of m email Sent ***********Here is a copy of the e-mail that you sent to Tdpep.**Order ID ***-*******-*******:** of Grandpa's Brands Pine Tar Bath and Shower Gel, * Ounce *Health and Beauty* *ASIN: B*****LMIY* **------------- Begin message -------------*I have tried over and over to get the label to return this package. It is the *nd order that was filled incorrectly, Both times I got Conditionar*Scalp Therapy instead of Bath and Shower Gel. But I always get the message that it is not ellibible for return. Pleases forward my return label. If not I will have to appeal to Amazon and challenge the bill on my credit card. but I'd rather settle it with your company. Call me if we need to talk. ***-***-****. Thank you .James **------------- End message -------------**This is an email I got from Amazon Customer Service on ***********Here is a copy of the e-mail that you sent to Tdpep.**Order ID ***-*******-*******:** of Grandpa's Brands Pine Tar Bath and Shower Gel, * Ounce *Health and Beauty* *ASIN: B*****LMIY* **------------- Begin message -------------*Hello,**We've been contacted by a customer regarding the order identified below.**--------------------*Order*: ***-*******-********Item: *Reason: Received Wrong Item**Details: The item has arrived, but it was the wrong item . Please research the issue and contact the customer.*-------------------**To respond to this customer, please reply to this e-mail or visit your seller account at the following link:*https:**sellercentral.amazon.com*gp*communication-manager*inbox.html**Sincerely,*Customer Service Department*Amazon.com*http:**www.amazon.com**************** ------**This is an email I sent ***********Here is a copy of the e-mail that you sent to Tdpep.**Order ID ***-*******-*******:** of Grandpa's Brands Pine Tar Bath and Shower Gel, * Ounce *Health and Beauty* *ASIN: B*****LMIY* **------------- Begin message -------------**You Sent conditioner scalp therapy instead of shower & bath gel. (*nd time it happened) now amazon says this *nd mistake is not returnable. Please help me return an get $ back. I’ll not try a *rd time. *------------- End message -------------
see above
A label to return the wrong merchandise and refunds on the two wrong orders.
Amazon customer and prime for many years
Over and over to get Tdpep to respond. They don't
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Amazon

Grampas Bath and Shower Gel
Customer service issue
Reported by GetHuman-jroghair
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 100694 others
0 customers following this

Timeline

GetHuman-jroghair started working on this issue
Dec 24th, 2018 1:06am

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