Amazon Customer Service Issues

I was surprised to discover an old credit card statement showing a charge from AmazonPrime Membership for $99.00. The transaction was dated 16/05/18 with Reference No. [redacted]GR2X8MKEFZ. I promptly contacted my credit card company and planned to cancel the card to investigate this charge further. I have no recollection of signing up for an Amazon membership or making this purchase. I am seeking a refund of $99.00 as soon as possible. Thank you.

Order # [redacted]-[redacted] I am confused as to why my recent order was sent with a signature requirement by USPS. In my previous two orders from you, the package was left in a lockbox without needing a signature. Due to my job as a truck driver, I am not home to sign for packages and cannot go to the post office to pick them up. Can you please make sure that the package is left in a secure location without requiring a signature as your website states? Thank you.

I have been struggling to sign in to Amazon for days now. Despite using the same password for years, the system keeps flagging it as invalid. I receive a six-digit code via email, but when I enter it, the system claims it's also invalid. I'm beginning to wonder if I'm just too slow due to my age of 66 and being a stroke survivor. Could it be that I'm not keeping up with Amazon's pace? To resolve this, I request that Amazon send me a new password that actually works. Hopefully, it will be something easy to remember. If this issue persists beyond Tuesday, December 18, I intend to escalate it by filing complaints with the appropriate government authorities for violating the Persons with Disabilities Act. I will also reach out to AARP, as a member, to address the discrimination against senior citizens. If necessary, I will reduce my interactions with Amazon and explore other platforms like Scribd Reading Service for my Kindle book needs. Please review my purchase history with Amazon and either provide a working password or escalate this matter to a supervisor by the deadline I have set. Thank you for your attention to this matter. Sincerely, Thomas B. Cheeseman

I found a product on Amazon, the Marcopolo Advanced Pet Tracking System, which offers additional trackers for multiple pets. Amazon has a price of $[redacted] with Prime for next-day delivery. Alternatively, the manufacturer sells it for $[redacted], but with slower shipping. I'm interested in Amazon matching the manufacturer's price without the hassle of ordering both and returning one used. Is there a way for Amazon to price match the manufacturer's direct cost without requiring any coupon codes? How can I proceed?

I recently purchased the Kindle Book "Red Notice" for Nicole P. However, she had trouble downloading it due to a copyright issue. I'm exploring alternative formats like .pdf or Audible to ensure she can access it while studying abroad in Bulgaria. I'm also considering converting the cost of the Kindle book to a paperback if we can't resolve the download issue.

I have noticed two credit card charges of $27.42 each from Amazon for MYNTZ purchases. Upon speaking with Tina from Amazon on December 5, [redacted], she clarified that the double charges are due to initial authorization and the actual charge for the item post-delivery. Tina assured me the "authorization" charge would be removed within a few days, yet my MasterCard still reflects the double billing, totaling $54.84. She confirmed there was only one order placed, with a record of one cancellation. The first MYNTZ order was placed and canceled on the same day, confirmed by Tina on December 5, [redacted]. I then reordered MYNTZ with the correct shipping address under order #[redacted]-[redacted] on November 28, [redacted], both linked to my email address. Even after these clarifications, the $54.84 charge persists on my MasterCard, without any corrections from Amazon. Despite contacting Linn at Amazon on December 13, stating I made three orders (which I did not), the issue remains unresolved. I reached out to the "billing department" via email on December 13 and have not received any response. Thank you, R. Mays

I made an order for an RCA 7 Voyager tablet on December 2nd. Initially, I was told it would arrive by the 11th, but the delivery date was later changed to the 21st. Recently, I received an email stating my card was declined, even though I assumed the payment had already been processed. After re-entering my card details, I thought the order was placed. I am eagerly awaiting the tablet, hoping to receive it by Friday. However, I checked the shipment status tonight and it has not even been dispatched. I am concerned and seeking clarity on the situation.

Hello! I don't believe this email will be of much help, but out of principle, I will inquire: recently, my spouse noticed a small charge of 2.99 Euros on our bank statement. I am puzzled as I did not make any purchases from Amazon recently, possibly in July or August. The transaction date appears to be the 6th of this month. I am simply curious about the nature of this charge. While it's not a significant amount, I am interested to know the reason behind this 2.99 Euros charge. I would appreciate a response from your team. In any case, I want to wish you all a Merry Christmas and a Happy New Year! I will revisit your services in the future. The details on the charge are as follows: Merchant: LUX amazon.com Amazon Video, Price: 2.99 Euros. Best regards, Andy

I've been getting the runaround from both the chat line and customer service phone calls regarding an order ([redacted]-[redacted] - Learning Resources Pretend and Play Doctors Kit for Kids) that I placed on December 11th. It still hasn't shipped as of December 18th, even though my orders were updated to estimate shipping on the 18th. When I ordered, it said the item was in stock. I always check because it needs to ship to Anchorage, AK for my grandchildren on time. However, five days later, it still hasn't shipped. I have Prime, so I expect timely deliveries without needing to pay extra for expedited shipping. Only if it's my fault for ordering late would I consider expediting. One item from the order has arrived, but the main item hasn't shipped because they claim the manufacturer needed to deliver it to the warehouse first. This is very frustrating, and I'm extremely dissatisfied.

I noticed an unauthorized charge of $[redacted] on my account by Amazon. After contacting the bank, I discovered a total of $[redacted] has been taken, with $[redacted] spent on reloading gift cards against my wishes. Amazon closed my account, making it impossible for me to investigate further. I have sought legal advice in Australia as not being able to access my account is considered fraud. The gifts I purchased for my granddaughters are crucial, and the missing funds, especially the gift cards, remain unaccounted for. Despite the account closure, Amazon still attempted to withdraw $[redacted]. The bank has blocked any further transactions. This loss is significant for us at our stage in life, and we are seeking a refund. Regards, Colin and Carol P.

To the concerned party, I am writing to express my dissatisfaction with the recent handling of my Amazon account issue. On discovering that my login email had been changed without my authorization, I promptly contacted customer service for assistance. Despite being assured that the matter would be resolved within 24 hours by the fraud department, I was left waiting for 31 hours without any updates. Upon following up, I was met with the same reassurances and a lack of escalation options. I attempted to speak with a supervisor, only to be abruptly disconnected from the call. This level of service is unexpected from a reputable company like Amazon, and I sincerely hope for a swift and satisfactory resolution to this situation. Please reach out to me promptly to discuss how we can address this matter effectively. Thank you, James Parkin

My spouse and I are attempting to share Kindle books. We've followed all the steps you provided. Yet, when I try to access a book from my wife's library on my Kindle, after selecting it and requesting delivery, I receive a message indicating it has been sent. However, a notification then appears stating that the transfer cannot be completed as it has reached the limit of shared devices, which is inaccurate as we haven't shared it elsewhere. Please address this issue and improve the sharing process to be more user-friendly. It shouldn't require a computer science degree to work. Kindly resolve this quickly so I can enjoy reading the book.

Good day, I am facing an issue with 2 products I purchased and have not yet received. The first item is a rug with the order number: [redacted][redacted] And the second item is a set of batteries with the order number: [redacted][redacted] As per the delivery schedule, the first package was due on November 30 and the second one on December 2. However, I have not taken delivery of either item so far. It appears someone else may have received them. I kindly request a refund as I have not received the products. Despite filing a complaint for the carpet, I have not received a response. Regarding the batteries, I am unable to file a claim. I would appreciate your assistance. Thank you for your attention. Sincerely, Guido Salazar-Calderón

On December 17th, I placed an order for a keychain, a tote bag, and a cast iron skillet. The total should have been $47 and some change, but when I checked my bank statement, I saw $96.41 was deducted. I believe this increase may be due to Prime or expedited shipping, which I'm unsure about. I canceled everything except the keychain on the same day. I'm curious when my refund will show up in my account and the exact amount. My order number is [redacted]-[redacted]. Thank you.

I recently placed an order for several items and encountered an issue trying to cancel it immediately. Despite speaking with a representative on the phone, the situation was not resolved to my satisfaction. The charges were confusing as they were split between $18+ in points and $30 in gift cards. Most of the items I received were smaller than expected, except for one. I am disappointed with the experience and starting to lose faith in Amazon. I am requesting a breakdown of the charges as my card was not supposed to be billed. The fit of the items is also a concern, as they were ordered in plus sizes but ran small. I appreciate the one item that did fit well, but overall, I need a solution to these issues in order to be a satisfied and loyal customer. Thank you, Pam Baker.

I have been attempting to reach Amazon by phone without success for several days. After spending half an hour today trying to locate a phone number that does not prompt me about my issues, I am now trying the chat option. It appears that I have once again inadvertently been enrolled in Prime, as I noticed a payment was deducted last month and I am unsure if further payments have been debited. Although the items I ordered over the holiday season arrived promptly, I normally do not require fast delivery, and I would opt for next-day delivery if necessary. I would appreciate it if you could cancel my Prime membership, refund any erroneous charges, and ensure I am not automatically signed up for it in the future when placing orders. I strive to be cautious, but this has occurred previously due to my oversight. I am not familiar with nor interested in utilizing the benefits that come with Prime.

Hello, I purchased an Arlo security camera system from Amazon and decided to add a second camera. Initially, I purchased order # [redacted][redacted] for $[redacted].96, which turned out to be a battery-only camera. As I needed one with an electronic plug, I returned it and bought a more expensive one for around $[redacted]. Upon returning the first camera, it was received along with my Skylety Table Ceiling Metal magnatic order # [redacted]-[redacted] for $12.99 in the same box. Unfortunately, only the Skylety item appears as returned, not the expensive camera. It seems Skylety has the Arlo camera I returned but has not informed Amazon. I am currently in Mexico and finding it hard to resolve this issue with the company. Despite my attempts, Amazon notified me of the pending charge if the camera is not returned promptly. I reached out to Amazon previously without receiving a response. I urge Skylety to return the Arlo camera they have, as I should not be charged again for it. Please contact me via email at [redacted] or on my Mexican phone at +52 [redacted]. Thank you, Sharon M.

I recently received an Arlo camera and Skylety table Ceiling Metal Magnetic from Amazon. I mistakenly returned both items in the same box as they came together. Amazon confirmed that Skylety received the magnet, but I did not return the more expensive Arlo camera. I unknowingly packed them together with the same order number, and now I am being recharged for the camera Skylety has. I have already purchased a replacement for the Arlo camera without an electrical supply. I am seeking assistance with resolving this issue. Thank you. Sharon

My daughter regularly helps me order items each month, which are delivered to a post office in our small town. We use the street address followed by the box number as directed by USPS. Shipments from Amazon through UPS, FedEx, and USPS have consistently arrived on time, but those delivered by Amazon's own service have been problematic. In a recent incident where the driver claimed he couldn't locate the address, I ultimately had to cancel the order. I witnessed the driver passing by a clearly visible building with a visible number, yet they failed to locate the address. Amazon's delivery drivers need better training to improve their observation skills, and they should be made aware that packages can indeed be delivered to a post office.

Hello, I placed an order for a Samsung Galaxy S7 Edge on December 16, [redacted], with Order# [redacted]-[redacted]. The item was listed as used in good condition. Upon closer inspection, I noticed detailed scratches that were not initially mentioned. I promptly canceled the order on December 17, [redacted]. Despite this, the response I received stated it was too late to return the item. The package, with tracking number INTLCMA[redacted]59, was supposed to arrive yesterday but did not. Additionally, I have been charged on my credit card for an item that did not meet expectations and is now late in delivery. I kindly request a refund for the undelivered item. My name is Elias K. Kindly assist in resolving this matter promptly. Thank you.