I have two Amazon online gift cards L*DA-BS*KEM-AVUW and XDPK-PHABKU-HHRU. When I try...
GetHuman1767725's customer service issue with Amazon from December 2018
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The issue in GetHuman1767725's own words
I have two Amazon online gift cards L*DA-BS*KEM-AVUW and XDPK-PHABKU-HHRU. When I try to use them, I get the message already redeemed to another account.*I have been in contact with Tango Card Support on this issue. They explained the situation. The Amazon cards were generated at the time of my*Boeings request. Amazon noticed from their end that a bad actor was attempting to redeem a few cards which were all issued by the Boeing Shape Up program. So as a precaution, any card that was issued during that time frame that had NOT been redeemed, they froze the card so that no one could redeem them. If any of the cards were already redeemed, Tango is unable to replace those.*My question to Amazon is why my gift cards were not frozen and what did Amazon do to compensate customers who had codes stolen before implementing the freezing of the codes? Amazon was aware of a security breach with the issuing of gift card codes and failed to protect the codes I was given. As an Amazon customer, I expect Amazon to do everything possible to securely protect my account and gift card codes. I am disappointed Amazon failed in their responsibilities. I hope Amazon will take action to issue me new gift cards for the value amount stolen.
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