I want to return * orders I placed. They have agreed to let me return them, however, I...

I want to return * orders I placed. They have agreed to let me return them, however, I can't get the return information to come up on my computer. It begins then says something like the page is unavailable to me. A number of your reps have tried to help me but I can't get the information to come up to print. I requested the shipping orders to be sent to me but I have never received them. The items are for Butterflycraze Floor Sleeping Bags*Pillows. They do not appear on my account page. The reps had to find them by using my phone number which ***-***-****. No one has been able to tell me why they are on a different account*page. They used to be on my account page. I need to have the return shipping information sent to me at my billing and shipping address on my account since I cannot pull up the info. I know there is a charge which may be billed to my account. There are * different orders. One for * floor pillow and one of * floor pillows. If you have any questions you may call me or text me. I feel that I should have returned the orders much earlier but they because of being unable to get the return orders. I would like it if you could inform the merchant and let them know the situation and I will send the orders back as soon as possible. Please let me know if you are able to send the information to me. Thank you for all your help. Carla Hulsey