This book was never used by us, or even removed from its box. I rented it at the end o...

GetHuman-jrfrazie's customer service issue with Amazon from December 2018

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This book was never used by us, or even removed from its box. I rented it at the end of August for my daugher who attends Samford University. Turns out she bought a book from Chegg. Since we live in Illinois and Samford is in Birmingham, we were unable to retrieve it for return until early November. The box was still sealed and undamaged. When I processed the return I was told to place the return label in the box. At that time I opened the box only to insert the label. I did not even remove the book. I dropped it off at the UPS store. If the book was damaged (as your email indicates) it was damaged after drop off at UPS. We should not be charged for this textbook and will fight this charge to our account. Please let me know how to proceed.**Jill Frazier
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Customer service issue
Reported by GetHuman-jrfrazie
Dec 6th, 2018 - a mon ago
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GetHuman-jrfrazie started working on this issue
Dec 6th, 2018 3:05am