I ordered a set of Brookside Cal-King mattress protectors to be shipped to my PO box...
GetHuman-neolawoo's customer service issue with Amazon from December 2018
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The issue in GetHuman-neolawoo's own words
I ordered a set of Brookside Cal-King mattress protectors to be shipped to my PO box. The vendor shipped via UPS, who does not ship to PO boxes. UPS then delivered it to our old Galt, CA address from *** years ago, even though we have been getting UPS deliveries to our current address the whole *** years. Tracking *: *ZE****F**********.*Our current physical address is:* ***** Avenue **, Chowchilla, CA ******Either cancel this order and refund us, or preferably, ship to our current address.*If this cannot arrive here by this Friday, ship to our other physical address:****** Century Drive Box ****, Quartzsite, AZ *****.
GetHuman-neolawoo did not yet indicate what Amazon should do to make this right.
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How GetHuman-neolawoo fixed the problem
I dialed Amazon directly after * days of * - * hours elapsing each day with no response using the GetHuman phone system. Amazon answered after just a few minutes of waiting and their agent handled it promptly.
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